The game keeps freezing/crashing. What should I do?

Please try all the options below to resolve the issue.Restart your device: Memory issues on your device can cause a game freeze/crash. The b...

The ad keeps freezing. How can I back to the game?

When the ad is unresponsive, you can close the game -> re-open it. And your process will not be lost. But please note that just quit the ...

How can I report a bug to the developer?

You can leave your message by using the "Contact Us" button on the upper right-hand corner of the screen.We appreciate your support if ...

How to take a screenshot or screen recorder?

Typically, your device includes a screenshot or screen recorder feature. For further reference, you can explore the following links:Take a s...

How can I send a screenshot or a video?

The in-app chat includes a feature enabling you to attach a screenshot or video if necessary.Kindly tap on the Paperclip icon -> choose P...

How can I enable/disable sound of the game?

Tap on the "Settings" button located at the top right corner of the home screen, and you will be able to enable/disable sound by tapping the...

How can I enable/disable vibration (haptics)?

Tap on the “Settings” button located at the top right corner of the home screen, and you will be able to enable/disable vibration by tapping...

How can I switch white/dark background?

You can switch white/dark background by tapping the icon next to the “Settings” button

Should I delete the app if there’s an issue with my game?

We don’t recommend deleting the app if you run into any problems while playing. If you haven't signed in to save your game progress, there's...

The game's sound (or music) is not working. What should I do?

Please try all the options below to resolve the issue:Restart your deviceReset the game: Close the app and reopen it. (Just close, DO NOT un...

I Am Suddenly Directed to an Internet Browser While Playing Your Game. What Should I Do?

If your Safari or internet browser suddenly opens a page while you're playing our game, displaying messages like "scanning your device," "se...