If your Safari or internet browser suddenly opens a page while you're playing our game, displaying messages like "scanning your device," "security protection," "warning virus," or similar content, please be assured that these messages are not from our game — they may be triggered by certain ads.

We understand that these types of ads can make you feel frustrated and unsafe. Our team is already looking into this and working with the ad network to better understand and address these cases.

Please note that this process may take some time, but we promise to keep working closely with the ad network and continuously provide updates as we explore ways to improve the experience.

To help us investigate more effectively, please reach out to our support team and provide us with more details about these problematic ads, including:

• Any screenshots or videos of the ad window that redirected you from our game.

• Any screenshots or videos showing the opened browser page or the website links.

This information will be very helpful for our team in investigating the issue more efficiently.

For more guidance, please refer to the FAQ articles:

• How to take a screenshot or screen recorder?
• How can I send a screenshot or a video?

Thank you for your patience and understanding!