Please try all the options below to resolve the issue:

• Restart your device
• Reset the game: Close the app and reopen it. (Just close, DO NOT uninstall)
• Update game software: Check the app/play store for updates to the game. Out-of-date software can lead to performance issues.
• Turn off your device's silent mode
• Turn up your device's volume
• Turn on the game's sound (or music) on the game's Settings page

If the same issue persists after trying all that, please reach out to our support team via the in-app chat and attach a screenshot of your game's Settings page.